Exchanges & Returns
You are returning from Europe, the UK or Switzerland
Use this link to start your exchange or return: https://returns.reveni.io/twothirds
EXCHANGES
Make an exchange and you will receive FREE shipping on us. Customers from Europe (EU including Ireland) can exchange.
RETURNS
You can return order items within 30 days of the courier’s confirmed delivery date.
Shipping costs vary by country:
DE: 4€
AT, BE, FR, NL, DK, FI, ES, PL, IT, LU: 6€
CZ, IE, HR, EE, LI, HU, SI, RO, MT: 10€
LV, BG, SK, SE, GR, PT, CY: 12€
CH: 10 CHF
UK: 9 GBP
If making a return, the FULL COST of shipping will be deducted from your refund.
For both a return or an exchange, a postage label will be provided which is valid for 14 days. You will receive one pre-paid return/exchange label per original order. Each order must be processed individually and will receive its own return label. It is therefore not possible for multiple orders them to be sent in the same parcel.
We won’t be able to accept items that have been worn, or no longer have their tags or labels.
It can take up to 10-15 business days for a parcel to arrive and be fully processed in our system. Do not be alarmed if it takes longer than this, as processing times can vary during busy periods.
We will give you a full refund using your original payment currency and payment method. Please be aware that it can take up to 10 working days for the refund to be visible in your own account.
NO REFUNDS are possible after an exchange.
Store credit is only valid for 12 months from the date of issuance and can only be used once. Purchases made with store credit are not eligible for a refund.
You are returning from the USA
Use this link to start your return: https://twothirds.ezireturns.com/#Home
EXCHANGES
Currently unavailable for US customers. US customers should take extra care when selecting clothing sizes.
RETURNS
You can return order items within 30 days of the courier’s confirmed delivery date.
Shipping cost: $11
This cost will be paid by the customer during the portal process, in order to receive their postage label. The postage label provided will be valid for 14 days. A customer will receive one pre-paid return label per original order.
We recommend that customers use the “USPS Ground” postage label option. Alternatively, there is the option to select a “Self Post Label” which should be printed and taken to a local courier/post office, where shipping costs must be paid separately. Please note that this cost may amount to more than $11.
Each order must be processed individually and will receive its own return label. It is therefore not possible for multiple orders to be sent in the same parcel.
We won’t be able to accept items that have been worn, or no longer have their tags or labels.
It can take up to 10-15 business days for a parcel to arrive and be fully processed in our system. Do not be alarmed if it takes longer than this, as processing times can vary during busy periods.
Once the return reaches our partner warehouse in the USA we will provide a full refund using your original payment currency and payment method. Please be aware that it can take up to 10 working days for the refund to be visible in your own account.
You are returning from Norway, Canada, Australia, Japan, South Korea, Taiwan, Hong Kong, United Arab Emirates, Singapore or Qatar
1st. You must print and include the return form in your package.
Select your return type. If Exchange, please fill the EXCHANGE box on the return form. If the new size is not available, we will instead provide you with a gift card.
If the item arrived damaged, please write this on the return form.
2nd. Write our return shipping address on the parcel:
TWOTHIRDS
Returns c/o VDS Fulfillment
Siemensstraße 14
D-37412
Herzberg
Germany
3rd. Please include the original invoice on the outside of your parcel.
The invoice will need to be facing outwards, with the price clearly visible and the word RETURN written on top. If not done correctly, the parcel will be declined by customs and returned to you, which will mean paying the return shipping costs again.
4th. Send the parcel, using your choice of carrier. You will be responsible for the items until they have arrived at our warehouse. We therefore strongly recommend you keep the proof of postage and Tracking Number, as we can’t be held responsible for packages that fail to arrive.
You can return multiple orders at the same time, but it is very important that you include your name and all relevant order numbers on the return form in the package, so our warehouse team can find your orders in the system.
We won’t be able to accept items that have been worn, or no longer have their tags or labels.
The cost of your return will be determined by your chosen shipping company.
It can take up to 10-15 business days for a parcel to arrive and to be fully processed in our system. Do not be alarmed if it takes longer than this, as processing times can vary during busy periods.
We will give you a full refund using your original payment currency and payment method. Please be aware that it can take up to 10 working days for the refund to be visible in your own account.
