Frequently Asked Questions

Before buying, if an item is on pre-order its corresponding product page will have “pre-order” written in green next to the item’s price. This will also be the case at checkout. Not all products are pre-order, so if you don’t see “pre-order” written in green, then the item is already in-stock and will be shipped as normal. Please be sure to check this detail for each item you make a purchase.

After buying, you will receive an estimated dispatch date in your confirmation email and an overview of your order, which will confirm again whether your items are pre-orders or in-stock. For orders consisting of multiple pre-order items, a package will always be dispatched on the farthest dispatch date featured in the email. Please be sure to check that this email is not in your spam folder!

Please be aware that once the order is dispatched, it can take up to 10 working days to be delivered.

Delivery time is 1-10 working days in Europe, UK and Switzerland, with the exception of Norway where delivery will take up to 14 working days. Please note: we do not deliver to the Canary Islands.

To the USA, delivery in 3 to 4 working days.

For pre-order items, add the above delivery time for your region to the dispatch date. This is shown in green text on the product page, at checkout and also your confirmation email right after you order.

Orders containing pre-order items will be dispatched at the latest date, so that they can be sent altogether in one parcel.

For the EU and Northern Ireland, you can track your parcel in the following link: https://www.dhl.de/en/privatkunden.html

If you're in the UK, use the following link: https://www.evri.com/track-a-parcel

Use the shipment ID given in the dispatch email - if you do not receive this ID, contact us and we will provide it. Once the parcel is handed to the National Post of your country, DHL or Evri will update the information linking to a new page for you to keep on checking the whereabouts of your parcel.

We recommend proactively checking the information inside the link as you may not always get notified about every update.

As of January 1st 2021, Brexit will change the way the parcels enter and leave the UK. Because our warehouse is based in Germany, deliveries to our British customers will now be slightly different. If you are a customer living in Northern Ireland you will not be affected.

If you live in England, Scotland or Wales, for orders made from October 28th 2021 onwards, you will no longer need to pay additional handling fees on TWOTHIRDS’ parcels.

To the UK for "in-Stock" items: up to 10 working days. Delivery times may vary and are dependent on customs clearance times that are beyond our control. Parcels will be sent with a new carrier: Evri. We cannot offer Express Shipping to the UK although it's likely that we'll review this in the future.

Returns should now be carried out via the following link:

https://twothirds.com/apps/returns

At the checkout page, after adding your shipping information, you can continue the payment method. There you can choose which method you’d like to pay with to complete your order.

For cards and Paypal payments, you will be charged directly after you complete your order.

Should you choose to pay via Paypal, this is our e-mail: info@twothirds.com. Please make sure you add your name and order number (#123456) in the subject of your transfer, so that we associate the payment with the corresponding order.

Your order will not be processed and shipped until we have confirmed the payment.

For the smoothest shopping experience, we upgraded our size guides! To find your ideal TWOTHIRDS fit, simply put on your comfiest underwear and measure yourself directly on your body. Compare those measurements with our guides and choose the best fit for you - it’s that easy!

How you make a return will depend on your location. Full details are listed below!

Note: If you have received an incorrect or damaged item, please contact our customer service team first within 14 days. Be aware that to return an item it must not be used or washed. Underwear cannot be returned, for sanitary reasons.

Europe, UK and Switzerland

Simply use the following link to get started on your return:

https://twothirds.com/apps/returns

*** UK customers can only use the new returns portal for purchases made after the 16th of May 2023 ***

*** Swiss customers can only use the new returns portal for purchases made after the 10th of May 2023 ***

USA

Simply use the following link to get started on your return:

https://twothirds.ezireturns.com/#Home

Norway

First: You must print and include the return form in your package, which you will find here. If the item was damaged, please write this on the note as well.

Second: Write our return shipping address on the parcel.

TWOTHIRDS Returns c/o VDS Fulfillment
Siemensstraße 14
D-37412 Herzberg
Germany

Third: Please include the original invoice on the outside of your parcel. The invoice will need to be facing outwards, with the price clearly visible and the word "RETURN" written on top. If not done correctly, the parcel will be declined at the border and returned to you, which will mean paying the return shipping costs again.

Fourth: Send the parcel, using your choice of carrier. You will be responsible for the items until they have arrived at our warehouse. We therefore strongly recommend you to keep the proof of postage and Tracking Number, as we can’t be held responsible for packages that fail to arrive.

Before buying, if an item is on pre-order its corresponding product page will have “pre-order” written in green next to the item’s price. This will also be the case at checkout. Not all products are pre-order, so if you don’t see “pre-order” written in green, then the item is already in-stock and will be shipped as normal. Please be sure to check this detail for each item you make a purchase.

After buying, you will receive an estimated dispatch date in your confirmation email and an overview of your order, which will confirm again whether your items are pre-orders or in-stock. For orders consisting of multiple pre-order items, a package will always be dispatched on the farthest dispatch date featured in the email. Please be sure to check that this email is not in your spam folder!

Please be aware that once the order is dispatched, it can take up to 10 working days to be delivered.

This system means that you order before the items have been produced. We then go ahead and make them just for you. Each collection is released on pre-order, that way we only produce the exact amount we need and avoid a lot of beautiful materials going to waste.

In this video you can see exactly how it works and why we use this system: https://www.youtube.com/watch?v=QtEPMygGWnQ.

The order confirmation is sent through email right after you order, so we recommend you to also check your spam folder. However, if you don’t receive the order confirmation in your inbox nor your spam folder, you can contact our Customer Service team through our Contact Form. They will send you the confirmation manually.

A standard order will be sent altogether in one single parcel, on the date of the product with the latest dispatch. Even though splitting an order is not the best option to reduce CO2 emissions, we do understand that sometimes you are in a rush and may need the items that are already available, sooner. We can make the exception and split your order for:

Germany: 2.90€
Rest of Europe: 7.90€

To split the order, you only need to contact our Customer Service team through our online contact form with your order number and a message that states your request. They will get back to you to confirm that the split has been made.

You can, but only if the order has not been sent. Before that, we are able to change the size of your garments, if there's availability on our website. You just need to contact us through our Contact Form.

The same applies to a change of delivery address (see Delivery FAQs).

We place all new garments on pre-order as this allows us to know how much stock to produce. Even so, it is only fair to give customers the right to withdraw and cancel an order they have already placed. This means that at the end of the pre-order window, there can be some excess stock. To make sure these handcrafted garments get used, we put them on Sale at a reduced price. We also hold seasonal sales for the same reason - while giving our customers an extra chance to shop sustainably.

Sale items are therefore goods that are made to the same high ecological standards as our pre-order clothing - after all, that’s how they started out!

Delivery time is 1-10 working days in Europe, UK and Switzerland, with the exception of Norway where delivery will take up to 14 days. Please note: we do not deliver to the Canary Islands.

To the USA, delivery in 3 to 4 working days.

For pre-order items, add the above delivery time for your region to the dispatch date. This is shown in green text on the product page, at checkout and also your confirmation email right after you order.

Orders containing pre-order items will be dispatched at the latest date, so that they can be sent altogether in one parcel.

We send all the items together in order to avoid greater CO² emissions. So be aware that if you add a pre-order item in your cart the whole order will be sent with the latest dispatch date.

Alternatively, you can ask us to split the order. For more information and costs, consult question number 4 in the Pre-order and Orders category.

At the moment we only ship to European countries and the USA. In the near future we hope to expand this and bring sustainable fashion to fans who are further afield!

As of January 1st 2021, Brexit will change the way the parcels enter and leave the UK. Because our warehouse is based in Germany, deliveries to our British customers will now be slightly different. If you are a customer living in Northern Ireland you will not be affected.

If you live in England, Scotland or Wales, for orders made from October 28th 2021 onwards, you will no longer need to pay additional handling fees on TWOTHIRDS’ parcels.

To the UK for "in-Stock" items: up to 10 working days. Delivery times may vary and are dependent on customs clearance times that are beyond our control. Parcels will be sent with a new carrier: Evri. We cannot offer Express Shipping to the UK although it's likely that we'll review this in the future.

Returns should now be carried out via the following link:

https://twothirds.com/apps/returns

You can change the address any time before the parcel is shipped. It’s possible to request the update by sending us an email through our contact page.

From our warehouse in Germany to the destination country, we ship with DHL. When the parcel arrives in your country, the package is handed to the National Post:

Spain: DHL España.
France: La Poste.
Germany: DHL Paket.
Italy: DHL Italy.
Belgium: Bpost.
UK: Evri.
Netherlands: DHL Netherlands.
Norway: PostNord.
Sweden: PostNord.
Switzerland: Swiss Post.
Ireland: An Post.
USA: DHL Express.

The company that handles your parcel at this point, will be responsible for updating you about delivery attempts. They only do this via email, so please check your inbox (including the spam folder) to see if they have updated you.

For the EU and Northern Ireland, you can track your parcel in the following link: https://www.dhl.de/en/privatkunden.html

If you're in the UK, use the following link: https://www.evri.com/track-a-parcel

Use the shipment ID given in the dispatch email - if you do not receive this ID, contact us and we will provide it. Once the parcel is handed to the National Post of your country, DHL or Evri will update the information linking to a new page for you to keep on checking the whereabouts of your parcel.

We recommend proactively checking the information inside the link as you may not always get notified about every update.

For orders over 60€, we offer free standard delivery to European countries. For orders under 60€, delivery will cost 4.90€

For orders over 60£, we offer free standard delivery to the UK. For orders under 60£, delivery will cost 9.90£.

For orders over 100CHF, we offer free standard delivery to Switzerland. For orders under 100CHF, delivery will cost 9.90CHF.

For orders over 100€, we offer free standard delivery to Norway. For orders under 100€, delivery will cost 9.90€.

In Norway, import taxes will be applied and are determined by customs. We do not cover or foresee customs handling fees for Norway. Switzerland and the UK (including Northern Ireland) are now exempt from such fees.

Delivery cost to USA: 9$. Free shipping for orders over 200$.

We offer EXPRESS SHIPPING for an additional cost of 9.90€ and only for in-stock items (meaning pre-order items are excluded).
From Monday until Thursday, orders that are placed with express shipping before 14:00h benefit from delivery within 24 hours.
After 14:00h Thursday and through Friday-Sunday: express shipping will be completed by the coming Tuesday.

• Not available for the UK, Switzerland, Norway and the USA.

If your parcel was unable to be delivered, it will be placed at a pick-up point (check the tracking link) for 10 working days. If you do not pick-it up within this time frame, it will be sent back to our warehouse in Germany. Once we have received confirmation that the parcel was auto-returned, we will then contact you to arrange a re-send.

You will not be charged for a second shipment.

On a social level, we focus on producing in Europe and knowing as much about the supply chain of our garments as possible. By establishing production in Europe, we guarantee that European labour standards are kept. This is also reflected in reports from the Fairwear foundation, that describes Portugal and Italy, the countries where most of our production takes place, as low risk countries. We check the wage indicator to compare minimum and living wages in the respective production country. This ensures that the people who make our clothing also make a good living from it.

From an environmental point of view, we have a number of approaches. Some of the main ways are:

• Introducing more environmentally friendly fabrics and using them in more collections.
• The use of a Pre-Order system which prevents textile waste from occurring
• The avoidance of traditional retailers.
• Production in the EU and close supplier relationships.
• Depending on the fabric, we only use specific qualities (such as organic cotton).
• Climate Neutrality: monitoring, reducing, and offsetting our emissions. 

Throughout our evolution as a brand we have also engaged in and contributed to different projects such as beach clean-ups, and NGO partnerships. In 2020 we supported WWF’s ocean initiatives during Blue Week to make a direct contribution to ocean conservation.

All sustainability actions are communicated in our yearly Eco reports which also keep customers up to speed with the latest data.

Child labour is a serious issue in textile production. By producing in Europe we are able to guarantee that EU labour standards are kept and therefore that the creation of our clothing involves no exploitation. There are no reports of child labour in the countries where we directly produce, according to Fairwear Assessments. Check the following reports for: Portugal and Italy. Fairwear assessments confirm that there is zero risk of child labour for the countries we produce in.

Nearly all our products are produced according to the Oeko-Tex 100 standard, thereby guaranteeing that our garments are free of harmful chemicals. Furthermore, by producing in Europe, manufacturing is done under the REACH regulation, where harmful chemical use is restricted in European production facilities. Furthermore, most suppliers we are using have several other certifications that restrict and coordinate the use of chemicals in the textile industry, such as GOTS or bluesign. Most of our factories (except some very small family-owned businesses) produce according to those standards.

This answer is very much dependent on the fabric under consideration. Manufacturing always (except for bottles, cups and mugs) takes place in the EU. Beforehand, the raw materials come from different places in the world, including Scotland, Belgium, and some non-EU-countries, such as Turkey. We are currently trying to find out more about this very early stage in the supply chain that we don’t have so much influence on. Questions on specific fabrics can be sent to sustainability@twothirds.com.

As we are an eco-friendly brand, we choose our materials based on the impact they have on the environment, and whether that is justified by the quality they then bring to our clothing. With each collection we introduce more and more innovative and eco-conscious fabrics, because our mission is to reduce our carbon footprint and boost the sustainability of our clothing year on year. This can be done through fabrics that are recycled, organic or manufactured in a way that puts the environment first. You’ll see more information on the product pages of each garment, under “Materials”. 

For the fabrics that can be certified, we mainly use organic or GOTS certification, and for the production facilities like Oeko-Tex 100 standard or above. However, certification is not a priority for us as we know that there is no perfect fit.

For instance, some of the most sustainable fabrics we use are not available for certification or considered organic, because they are made of recycled materials or raw materials like wood (such as TENCEL™ Lyocell, LENZING™ ECOVERO™ Viscose and more). Putting too much of an emphasis on certification would then skew the picture and complicate comparisons between the eco-friendly fabrics we use. That’s why instead we offer clear explanations of the sustainability of our fabrics beneath every garment that contains them. You’ll find these on the product pages.

We use different types of wool for our products: including merino and shetland, virgin and recycled wool. During the sourcing for these materials, we consider mulesing as the most important thing to prevent - knowing that it is a prevalent practice in some Merino producing regions. That’s why we have a guarantee that our merino wool comes from sheep that haven’t suffered this treatment, sourcing it in Argentina, where mulesing is not practiced. By comparison, shetland wool is produced in Scotland - where the sheep require thicker coats for the cold and where mulesing is also not practiced. For the recycled wool, different types of wool that meet our quality requirements are blended together.

Nearly all the fibres we use are vegan. The only exception is wool, as it is a fabulous natural fabric with excellent properties. We take animal welfare very seriously which is why we only use mulesing-free Merino wool from Argentina and Shetland wool (which is thicker since the sheep have to cope with the Scottish climate, where mulesing is also not a practice), and recycled wool to extend the lifetime of this precious material.

Additionally, we never use leather on clothing or accessories.

Nylon is well known for its excellent functional characteristics, which is why we use it mainly in our swimwear (where the Nylon is recycled from fishing nets) and wool blends to increase durability. We’re also hopeful of finding more sustainable replacements for Nylon in the future.

The microplastics topic is a very important one that the team also discusses. Blends with synthetics are used at TWOTHIRDS for a simple reason: they have increased durability and stay in form for longer, so our customers can use the products we produce for a longer time. This has a significant impact on how sustainable a product is. In order to make sincere conclusions on the danger of microplastics, more research regarding this topic is to be done, and the negative effects are by far not so well documented as they could be. Please also have a look at this report commissioned by Greenpeace for further information on microplastic pollution in general.

Here, Greenpeace calls for adopting a precautionary approach. For now, we recommend the use of a GuppyBag. This eco-friendly innovation filters microplastics out of wash loads, preventing them from getting into the water cycle.

In fashion, dead stock means a fabric that is not sold or used after being ordered by a clothing brand. It’s the material that is surplus to requirement.

We don’t produce deadstock as we use a pre-order system. Brands that do, have been known to warehouse it, burn it or send it to landfill. We therefore use some handpicked, superior quality deadstock fabrics from other brands, and integrate them into our collections - giving life to “dead” materials.

Stock fabric is slightly different. This is the left-over material that the factories we work with have already produced. It’s therefore a good option to avoid creating new fabrics and means an existing one won’t go to waste.

The manufacturing of all TWOTHIRDS’ garments takes place in the region of Braga, Portugal.

The Teflon EcoElite™ water-repellent finish increases the resistance and water repellency (meaning: not easily penetrated by water) of outdoor garments. While fluorinated Teflon finishes have been correlated to be potentially carcinogenic, as of 2021 we are using a non-fluorinated and bluesign certified finish. This is a top notch sustainability certification for functional garments. We are super proud of finally being able to use the EcoElite™ finish, since it does not compromise on quality while improving sustainability performance.

TWOTHIRDS’ long-term vision of sustainability is to be defined as ‘zero negative impact’. That is, throughout the production chain and the waste generation, TWOTHIRDS wants to be a company that not only produces zero waste, but rather produces zero negative impact in terms of causing environmental damages or emitting greenhouse gases. Rather, we want to have a positive impact on people and society by generating awareness and spreading knowledge of a more sustainable world for everyone on the planet.

We do not have physical stores. Instead we use an innovative PRE-ORDER system and operate as an online store only. We’re proud of working this way, because it reduces our environmental impact, which means our clothes remain fully sustainable.

As of 2021, TWOTHIRDS has become Climate Neutral. What we emit is equal to what we take out from the atmosphere. From here, our goal is to become less and less carbon intensive. Climate Neutrality is another step in a long and exciting journey!

For the smoothest shopping experience, we upgraded our size guides! To find your ideal TWOTHIRDS fit, simply put on your comfiest underwear and measure yourself directly on your body Compare those measurements with our guides and choose the best fit for you - it’s that easy!

The measurements of your garment should not vary from the size guide. However, there is a possibility that this could happen. The reason is that our garments are all handmade and the factory can legally produce clothes varying up to 2cm (shorter or longer) from the stipulated measurements we send them.

• Credit/Debit Card (Visa, Mastercard and American Express).
• Klarna.
• Paypal.
• Gift card or store credit.

At the checkout page, after adding your shipping information, you can continue the payment method. There you can choose which method you’d like to pay with to complete your order. 

For cards and Paypal payments, you will be charged directly after you complete your order. 

Should you choose to pay via Paypal, this is our e-mail: info@twothirds.com. Please make sure you add your name and order number (#123456) in the subject of your transfer, so that we associate the payment with the corresponding order. 

Your order will not be processed and shipped until we have confirmed the payment.

For the EU, UK and Switzerland, all displayed prices in our website include the respective VAT that may differ between countries. However, VAT is not included for Norway or the USA.

Store credit and gift cards have no end date, so feel free to use it whenever you find something that you like! :)

Our store credit and gift cards can be used several times until the balance is zero.

Once you are in the payment method process, you will find a panel containing the text “Gift card or discount code” at the right of the screen.

All prices are displayed depending on a customer’s location.

Organic cotton is susceptible to shrinking in the wash because it is a natural fabric that is not treated with environmentally harmful chemicals. We think it’s a small price to pay for all the water it saves when compared to regular cotton. To prevent shrinkage, we suggest the following garment care guidelines:

• Wash inside out and with similar colours. 

Our first, most basic garment care tip. This prevents colours from other garments leaching into that white sustainable sweater or eco-friendly knit you love with all your heart. Washing the garment inside out also helps maintain its original colour, while preventing graphic prints or delicate embroidery from degrading during a wash. 

• Use a small amount of mild, eco-friendly detergent. 

Some of the harmful chemicals that should be avoided when choosing a detergent include: Sodium Laureth Sulfate, Phosphates, Optical Brighteners, Chlorine Bleach, Artificial Fragrances, 1,4-Dioxane and Dichlorobenzene. All these can lead to the degradation of a beloved sustainable dress or ethical t-shirt. 

• Never use bleach. 

Your organic cotton t-shirts, trousers, sweaters and knits do not appreciate bleach. Not only is bleach bad for your sustainable clothes, it is also harmful to marine life when it flows from your sink all the way to the sea.

• Don’t use fabric softener.

Garment care pro tip: organic cotton is naturally soft. In fact, it actively softens with every wash, meaning that each piece of sustainable clothing eventually wins a place in your heart. There’s little reason to use fabric softener, which has even been proven to reduce the beautiful sheen of certain organic cotton sweatshirts and sustainable t-shirts.

• Wash at 30 degrees or less.

It rarely makes sense to wash sustainable clothing made from organic cotton above 30 degrees. 20 degrees is often more than enough to remove stains and odours from your favourite eco-friendly loungewear or sustainable underwear. By keeping your wash temperatures low you save energy, stop colours running easily and prevent eco-friendly fashion pieces from shrinking.

• Air dry. If possible, flat dry rather than hang dry.

Using a tumble dryer should only ever be a last resort, especially when air drying is such an effective way of literally breathing fresh air into your fair trade dress or sustainable sweater. Tumble dryers are incredibly energy intensive and expensive to run as a result. If you happen to have access to clean open areas we also advise flat drying your organic cotton garments. This prevents pegs marking or indenting clothing and also stops items from stretching on a line. Don’t worry if this isn’t possible. Using a good old washing line is still a totally acceptable way to dry your sustainable clothing.

• Only tumble dry on a low heat.

If you really are left with no option but to tumble dry your sustainable organic cotton garments, ensure you only do it at a low temperature. Once again, this will prevent shrinkage. Some dryers even have an “Air Cycle” setting, which dries sustainable clothes with minimal or no heating involved. This can be a good option for lightweight t-shirts and eco-friendly shorts that do not require much drying. 

• Can be ironed, but be sure to do so at a low to medium temperature. 

Because organic cotton is not treated with environmentally harmful chemicals it can be particularly sensitive to high temperatures, so it should always be ironed with great care. Our garment care tip, before you begin ironing, is to shake your organic cotton garments out thoroughly, so as to remove wrinkles naturally. Try to smooth out any further wrinkles with the lowest setting on your iron. Gradually increase the temperature to tackle more stubborn creases, but without ever surpassing a medium temperature setting.

Sometimes wearing natural fabrics requires you and your sustainable clothes to adapt in unison. You should be aware that TENCEL™ Lyocell and TENCEL™ X REFIBRA™ garments may shrink by up to 3% after their first wash. Always keep this in mind when ordering sustainable clothes made from these innovative fibres. Also be sure to follow these garment care guidelines, to minimise shrinkage and to prolong the life of your sustainable slow fashion outfits.

• Wash using only cold water.

Eco-friendly clothes made from TENCEL™ Lyocell fibers and TENCEL™ X REFIBRA™ fibers originate from sustainably sourced wood pulp. They therefore react to extreme heat in much the same way that trees do: they don’t like it! This means that all our sustainable jumpsuits, eco-friendly loungewear, and any other garments made from these fabrics, should never be exposed to wash temperatures that exceed 30 degrees.

• Always hand wash sustainable garments crafted from 100% TENCEL™ Lyocell. 

Washing machines are not always kind to eco-friendly fashion pieces made from TENCEL™’s fiber varieties: spin cycles can get too violent, and other clothes can rub up against them and ruin their smooth pile. For these reasons and many more, our garment care tip is that it is always best to handwash sustainable clothing crafted from 100% TENCEL™ Lyocell or TENCEL™ X REFIBRA™. If you have no option but to machine wash, ensure you only use ‘wool’ and ‘delicates’ cycles. Also be sure to wash sustainable clothes inside out, to protect them as much as possible. 

• When hand washing, soak clothes in a bucket or shallow bath of soapy water. 

Only do this for max. 5 minutes. Then, rinse them with cold water. To drain, press them against the sides of the bath or bucket. Try to avoid wringing sustainable clothes made from TENCEL™ Lyocell fibers and TENCEL™ X REFIBRA™ fibers, because this can cause pieces to warp and become misshapen.

• For machine washes, use only cold water settings and slow spin cycles designed for delicates.

This was already mentioned above, but is a garment care point worth reiterating, because fast spin cycles and hot wash settings can really be detrimental to the longevity and usability of your favourite eco-friendly trousers and sustainable shirts made from these botanic fibers. 

• Tumble dry at a low or medium temperature or hang dry.

The best way to dry sustainable fashion pieces made from TENCEL™ Lyocell fibers and TENCEL™ X REFIBRA™ fibers is to flat dry or hang dry them. Hang drying particularly helps to prevent wrinkles, while also ensuring your eco-friendly clothes receive a proper airing. If the weather gives you no option but to tumble dry your ethical tops and bottoms, then always ensure you use a low or medium temperature setting.  

• TENCEL™ Lyocell is considered a wrinkle-resistant material. If wrinkles do occur, we recommend steaming for best results.

No one likes ironing. This makes sustainable clothes made from TENCEL™ Lyocell a dream for those with an aversion to irons and ironing boards. Washing TENCEL™ Lyocell fibers on low spin settings as well as hang drying them will eliminate the worst wrinkles. To further smooth wrinkles, hang your eco-friendly dress or jumpsuit in the bathroom, where steam from the shower or bath will work its magic. If this still doesn’t remove the wrinkles from your sustainable trousers or shirts, use the steam setting on your iron and hover it over the garment. Either way, steam is the key! As a last resort you can also press the eco garment with your iron on a low heat setting.

• Try not to overwash sustainable clothes made from TENCEL™ Lyocell fibers. They can look after themselves!

Linen is sourced from flax straw, a natural fibre that is highly absorbent. This means that sustainable trousers, shirts and tops made from it are prone to heavy creasing in the wash. Give linen garments lots of space to move around in your washing machine’s drum and you’ll lessen the risk of creasing. Wrinkles aside, this might just be our favourite sustainable fabric to make summer fashion pieces with, such is its ability to breathe and dry quickly, just in case you get caught in a summer rain shower. You will probably need to wash linen clothes more than those made from wool or TENCEL™ Lyocell, because they are not as naturally odour-resistant or anti-bacterial. That said, we still encourage hand washing, spot cleaning and natural airing as alternatives to full machine washes.

• Hand wash or machine wash at low temperatures using a program for delicates.

Linen is a fabric that was being worn by people in hot climes long before washing machines and tumble dryers existed. Perhaps it is for this reason that sustainable clothes made from linen fibres do not react well to high temperature washes and intensive spin cycles. Our main garment care tip is for you to be gentle to your eco-friendly linen trousers, shorts and skirts, and they will be gentle in return.

• Fabric softener is unnecessary.

Just as with organic cotton, linen is a natural fabric which does not benefit from the use of fabric softener. Save your softener for the eco-friendly clothes in your sustainable wardrobe that need it!

• Wash as part of a half load to prevent unnecessary creasing.

Linen trousers do not like to have their style cramped. The more pieces of sustainable clothing you pack into the drum of your washing machine, the more likely those pieces will rub, crease and wrinkle. While that doesn’t matter for eco-friendly socks or sustainable underwear, you don’t want it happening to that treasured linen dress or shirt you planned to wear this weekend. Give your sustainable linen garments space and they’ll look better, for longer.

• Only use mild and eco-friendly soap/detergent.

Linen is both strong and sensitive. Only wash it using mild, eco-friendly soap/detergent and you will find that it maintains all of its hallmark properties for longer. This is because many heavy-duty detergents feature corrosive synthetic chemicals that natural fabrics like linen are not a big fan of. So just because your sustainable linen clothes are strong, you should endeavour to treat them with care.

• To prevent creasing, remove clothes from the washing machine as soon as a cycle ends.

Ever left a load of damp washing lingering at the bottom of the drum for hours or even days? We know we have. This is not ideal for sustainable clothes made from linen, which crease if left crushed beneath a heap of sodden clothing.

• Air dry.

When a fabric is made from natural straw, which is in its element drifting in a breeze, it makes sense that eco-friendly clothing made from it prefers to be air dried on a line. Our garment care tip is, if possible, to ensure that your sustainable trousers, ethical tops and bottoms air dry out of direct sunlight, which can sometimes cause linen garments to fade. Also give garments a good shake before putting them out to dry, as this will reduce creasing and wrinkles. 

• Avoid tumble drying. 

It is always best to dry linen garments naturally. This is because shrinkage can occur when they are tumble dried. If you do tumble dry linen garments, remove them from the machine when they’re still slightly humid to avoid the linen becoming stiff. Hang them or lie them flat to finish the drying process.

• For best results, iron or steam linen garments while they are still damp. 

Linen is not known for its flexibility, which means it is prone to wrinkles and creases. However, this often adds to its charm. If wrinkles have really gotten out of hand, our top garment care tip is: steam or iron sustainable clothes while they are still a little damp. If the garment has fully dried out but you still wish to iron it, give it a little spray of water to dampen it once more. Be gentle when ironing, otherwise you may damage linen fibres.

• More structured garments (sustainable jackets) or pieces prone to wrinkles can benefit from dry cleaning.

Dry cleaning processes can sometimes suit linen garments, because they rely on solvents instead of intensive water usage and spin cycles. These specialist solvents are designed to protect the weave of your linen jackets or trousers. However, we only advise taking your garments to the dry cleaners when absolutely necessary. Many of the solvents used in dry cleaning processes are not eco-friendly, although there are “wet process” dry cleaners and CO2 dry cleaners that may be more eco-friendly options if they exist in your neighbourhood.

• Store your linen garments in a cool, dry place. Avoid plastic bags, cardboard boxes and cedar chests.

The best cool, dry place to store your sustainable linen garments is in your cupboard, preferably hanging on a wooden hanger. Avoid wire or plastic hangers which can deform clothing over time. A great garment care tip to remember is to make sure your eco-friendly clothes hang freely, so they maintain their shape and don’t crease.

Wool is a very durable and odour-resistant fabric which doesn't need to be machine washed as often as other materials. The best way to wash a wool garment is to spot clean it by hand, using plain water, before allowing it to air. When such sustainable clothes do need to be machine washed, we advise following some of the garment care tips below.

• Turn inside out and place in a mesh bag.

A good general garment care rule of thumb for washing all your sustainable clothes is to wash them inside out, and the same applies to clothes made of our mulesing-free wool. It is also strongly advised that you wash sustainable wool knits and sweaters in a mesh laundry bag, as it will add further protection, meaning that less pilling will occur.

• Don’t use fabric softener.

A sheep’s coat is already soft enough for them to wear it 24/7, so there’s no need for you to go soaking it in fabric softener, just because now it’s a sustainable knit or eco-friendly cardigan. Generally speaking, natural fabrics like wool do not appreciate coming into contact with synthetic chemicals. Keep this in mind as you go about caring for your newly assembled sustainable wardrobe of eco-friendly outfits.

• Use a ‘wool’ or ‘delicates’ wash program. Double check that these programs use only cold water and low spin settings.

Wool settings exist on your washing machine for a reason. They ensure that temperatures remain low and that your favourite sustainable knits, sweaters and eco-friendly cardigans are not subjected to violent spin cycles, which can lead to unwanted pilling, shrinkage or loss of a garment’s shape. If your washing machine happens not to have a wool setting, our garment care tip for you is to only treat your eco knitwear to ‘delicates’ wash programs, or at the very least a low temperature ‘eco’ setting.

• Avoid creasing by removing a garment from the washing machine as soon as possible.

Try your best not to leave eco-friendly wool garments lingering in your washing machine’s drum. You will regret the unnecessary creases and wrinkles it will cause, which may take longer than you think to remove from that beloved sustainable knit you like to wear regularly.

• When the wash cycle ends, try to remove as much water as you can from the garment, but without wringing it out. Instead, press or squeeze out as much water as you can to avoid the garment becoming misshapen.

This garment care tip is a delicate process that may not be worthwhile for lightweight pieces of sustainable clothing, but is certainly advisable for those more absorbent, cosy knits and eco sweaters.

• Spot clean stains gently with a specially designed clothes brush. Do not vigorously scrub the garment.

Choose a brush whose bristles are made of boar or horse hair. These may not come cheap, but will keep your mulesing-free wool jacket in tip-top condition for longer than a brush with harsh synthetic bristles. A natural bristle should last longer too!

• If possible, dry wool garments by lying them on a flat surface (don’t hang dry) with a towel beneath.

But where am I gonna find a clean, flat, dry place to dry my clean eco-friendly knit, we hear you ask? One of the best ways to accomplish this is to take a clothes stand or drying rack and to lie your eco garment across it. This way, gentle currents of air can dry your sustainable knit on both sides, while avoiding the stretching and warping that comes with hang drying. 

• Avoid drying garments in direct sunlight.

Resist the temptation to accelerate the drying process by using a radiator or direct sunlight. Exposure to either may lead to an ethical knit fading or becoming misshapen. No one wants that!

• Wool garments usually don’t need to be ironed.

The only exception to this rule can come with some Merino wool garments, which on occasion benefit from a very light iron. The best results come when you apply a fine water spray to your garment before ironing. Alternatively you can use your iron’s steam function, while ensuring that the iron remains on a low or medium temperature setting.

Regular viscose fibres and LENZING™ ECOVERO™ viscose fibers are delicate and very absorbent. These properties should be kept in mind when washing and drying the sustainable clothes in our range that are made from this lightweight fabric, which is a dream to wear in warm weather.

• Hand washing with cold water is recommended.

Viscose fabric can weaken and break down when it comes into contact with water, so if you do need to wash it, always ensure you hand wash in cold water. Failure to do so could mean that your beautiful sustainable jumpsuit or eco-friendly dress loses its glossy sheen, or worse still, shrinks.

• To remove stains: gently apply a mild detergent. Leave for a few minutes and then rinse clear with cold water.

As part of the garment care hand washing process, apply a small amount of mild detergent (without chlorine or other harmful synthetic chemicals) to the stain and wash the sustainable fashion piece as usual.

• If you choose to machine wash, select a delicate or “hand wash” cycle. Turn clothing inside out and wash in a mesh bag.

Although we recommend that you avoid washing your viscose eco-friendly trousers and skirts in the washing machine, we understand that sometimes there just aren’t enough minutes in the day to independently hand wash sustainable clothes. That is why, our garment care tip is to use the gentlest and lowest temperature settings, as well as turning clothes inside out (and using a purpose-made mesh washing bag) you should provide all the protection these delicate and yet stunning eco clothes require.

• Do not tumble dry.

Being put through a wash is stressful enough for eco clothing made from viscose fibres. The last thing your sustainable dress or eco-friendly jumpsuit then needs is to be subjected to a tumble dryer. Give them a break, and use more natural drying processes instead.

• If possible, dry viscose garments by lying them on a flat surface.

The best way we’ve found to dry our favourite viscose garments is to take a clothes stand or drying rack and to lie your eco garment across it, rather than hanging it from a line. This way, gentle currents of air can dry your sustainable garment on both sides, while avoiding the stretching and warping that comes with hang drying. Try to resist the temptation to accelerate the drying process by using radiators or exposing your slow fashion clothing to direct sunlight. 

• The best way to remove wrinkles from viscose fabric is to use a steamer or to hover your iron over a sustainable dress or trouser whilst using the steam setting.

If wrinkles refuse to budge, only iron clothes directly while a garment is inside out and the item is still wet. Use ‘silk’, ‘rayon’ or ‘low’ settings. If your sustainable garment has dried out completely, give it a light spray of water or steam it lightly with your iron’s steam setting.

The key to preserving sustainable clothes made from recycled fabrics is to wash them as little as possible, which also helps save energy and keeps environmentally harmful microfibres out of precious ecosystems. However, when there’s nothing left to do other than to give your recycled knits, sweaters and t-shirts a wash, here’s what you should be doing.

• Hand wash with cold water.

Synthetic fabrics that have been recycled using a mechanical recycling process – to create new sustainable fashion styles – tend to be a little weaker than virgin synthetics. This means that the utmost care should be made to ensure they are not subjected to undue damage during the washing process. By washing such eco-friendly garments by hand, you prevent fibres breaking during a rigorous washing machine cycle. This garment care tip also prevents clothes from shedding pesky microfibres, which can do damage to precious eco-systems. 

• If you choose to machine wash, be sure to use cold water, low spin programs and short wash cycles.

By abiding by these three washing machine rules, you will ensure that your favourite sustainable jacket, eco-friendly sweater or ethical knit remain in tip top condition. This is because low temperatures and less violent spin cycles create less friction and fewer temperature extremes that sustainable garments have to endure.

• Wash as part of a full load, but without any sharp or hard objects.

Sharp or hard objects can include anything that could catch, rip or tear your beloved sustainable sweater or eco-friendly knit. Such objects can include shoes, soccer shin pads, zips and velcro. You get the idea! By washing recycled fabric garments in full wash loads you prevent clothes from tumbling and crashing into each other, movements which can also lead to the unwanted deterioration of your new or used eco-friendly outfits.

• Use a clothing bag to capture microfibres.

Clothing bags are a great option for when you are washing any sustainable clothing, but especially those pieces from your sustainable wardrobe, crafted from recycled synthetic fabrics like Recover™. They act to prevent the microfibres that are shed by your sustainable clothes from flowing off in your washing machine’s waste water, before they make their way into natural waterways, become airborne, or are ingested by wildlife. Just throw your sustainable garments in the clothing bag and wash as normal. Such bags also act as an added layer of protection for your sustainable clothes during a wash.

• To remove a stain, spot wash the affected area with mild soap and a sponge. 

As is the case with most pieces of eco-friendly clothing we produce, it’s advisable to spot clean stains and marks rather than washing the entire sustainable garment. This not only saves water and energy, but it also bolsters the longevity of pieces made from recycled fabrics. 

• Do not tumble dry.

Tumble drying synthetic clothing of any kind is never a good idea. Once again, the process can lead to the unnecessary release of thousands of harmful microfibres, but it is also largely a waste of energy, with recycled synthetic fabrics being fast drying. Air dry your favourite eco-friendly t-shirt, sustainable shirt or ethical knit, either indoors or outdoors, and you will be amazed at how quickly it dries. Just make sure you don’t put such garments on a radiator or expose them to direct sunlight. 

• Do not use fabric softener.

As garment care experts,we are not the biggest fans of fabric softener. Too often it leaves a residue on your sustainable clothes (this is what gives the illusion of softness) but that same residue can act to lock in nasty stains and smells. No one wants that, least of all when it’s their favourite eco-friendly outfit!

• Dry your shirts on clothes hangers to reduce wrinkles.

Another top garment care tip for the drying of shirts and blouses made from recycled fabrics, like Recover™, is to put them directly on their hangers, where they can be left to dry. This prevents wrinkles and stops you having to subject your favourite sustainable shirts to the dreaded ironing board. 

• Iron at low temperatures and avoid steam settings.

It is pretty rare to ever need to iron a sustainable shirt, sweater or knit made from recycled synthetic fabric, but if you find yourself being forced to, ensure you avoid steam settings and only use the lowest temperature settings available.

As a substitute for washing, try airing garments made from these recycled synthetics as often as possible. This applies particularly to many of our sustainable swimwear pieces that are crafted from ECONYL® and SEAQUAL® fibres, which are quite happy being naturally cleansed by sun and salt water.

• Replace machine washes with spot cleaning and airing.

As is the case with most sustainable clothing from TWOTHIRDS, one of the main keys to good garment care and longevity is to wash eco-friendly clothing as little as possible. The same applies to eco clothing made from ECONYL® and SEAQUAL® fibres, which will always appreciate being spot cleaned to remove stains, and aired to remove odours, rather than being put through the stresses and strains of a machine wash. By washing such recycled fibres less, you also lessen the risk of them releasing microfibres into waterways. 

• Machine wash with other synthetic fabrics or garments.

Garments made from recycled synthetic fibres like ECONYL® and SEAQUAL® can be prone to damage during wash cycles. To limit such negative impacts, our garment care advice is to separate your wash loads, to ensure you keep recycled synthetics away from other more abrasive fabrics. It’s also recommended to keep things like zips, velcro and buckles well away from your sustainable swimwear and sustainable activewear, as they can cause rips, tears, and overall fabric degradation. 

• Use a wash bag that catches microfibres.

Another way to ensure further protection for your sustainable beach towels and eco-friendly swimwear is to wash them in a specially designed microfibre catching wash bag. These bags prevent microfibres entering ecosystems and also add an extra layer of protection for sustainable swimwear made from ECONYL® and SEAQUAL® fibres.

• Wash at a maximum of 30-40 degrees.

There’s almost never a need to wash any TWOTHIRDS clothing above 40 degrees. To be honest, most of our sustainable clothing will wash just fine at 30 degrees or even as low as 20 degrees. This is absolutely the case with sustainable fashion garments made from recycled synthetic fibres.

• Don’t use fabric softener. It can damage materials found in ECONYL® and SEAQUAL® such as elastane.

All our sustainable boardshorts, ethical bikinis and eco-friendly swimsuits are already soft enough without being smothered by fabric softeners and their waxy coatings. Whatismore, ECONYL® and SEAQUAL® fabrics feature recycled materials like elastane, which can actually be damaged over time by some fabric softeners.

• Air dry. Do not tumble dry.

One of the beauties of sustainable fashion garments made from ECONYL® and SEAQUAL® fabrics is that they dry quickly. This means that there’s almost never a time you would want to condemn your sustainable swimwear to the rigours of a tumble dryer. Do your sustainable clothes a favour; hang them out to dry in the fresh air, or better still: air dry them on a flat surface.

SeaCell™ is a variety of lyocell. Some of its fibres are derived from sustainably sourced wood pulp, while others come from a true climate hero: seaweed! This makes for particularly strong and durable pieces of sustainable clothing, but whose natural fibres still require additional care and attention. Here are our SeaCell™ garment care tips!

• Can be machine washed at 30 degrees or lower.

Because SeaCell™ is in many cases more durable than the likes of cotton and linen, sustainable sweatshirts and other such eco-friendly garments can be machine washed without too much worry of them shrinking or degrading. However, we still advise you to wash your SeaCell™ garments on low temperature and slow spin settings. This way, your sustainable t-shirts and other eco-friendly garments will be even more likely to last a lifetime.

• Do not use bleach, fabric softener, or other harsh chemicals.

A slow fashion fabric as sustainable as SeaCell™ never enjoys being brought into contact with chemicals of any kind. This means shielding your favourite sustainable dresses and sustainable jumpsuits from bleach, which could discolour them, fabric softener, which will coat it in a waxy film, or any other harsh chemicals. 

• Line dry or flat dry.

While sustainable knits and other garments made from SeaCell™ fibres are quite resistant to washing, they can be more susceptible to damage caused by tumble dryers. Our preferred method for drying, as garment care experts, is therefore air drying your favourite sustainable clothes crafted from this innovative fabric. If you are left with no option but to tumble dry your sustainable sweaters or trousers, we advise using a gentle ‘air dry’ setting or your machine’s equivalent.

• Iron using a ‘cotton’ setting.

Because SeaCell™ fibres are so resistant to wrinkles it is rare to ever need to iron your sustainable trousers or eco-friendly t-shirts. In the case that you do, use a low temperature setting and try to make as little contact with the garment as possible by hovering the iron above it.

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