If you want to return one or more items, please make sure to print and fill the return form with item(s), return reason and refund or Voucher instructions.
HOW DO I RETURN ONE OR MORE ITEMS?
IMPORTANT: Make sure to mark items (if damaged - please contact as soon as you see a damage on the received item) and add your name and order number in your parcel and return it to:
TWOTHIRDS SLU Returns
c/o VDS Fulfillment
Please be aware that you are responsible for your return until it reaches our warehouse.
We advise you to always keep the shipping receipt, until you received our confirmation about receiving your parcel. Keep in mind that you are held responsible for the parcel until the items have returned to our warehouse.
ALWAYS add your name and order number to the parcel before returning it.
If you have any questions about returning your order, feel free to contact us through our contact form. Just write your message and select 'returns'.
DO I NEED TO PAY FOR MY RETURN?
Yes, as specified in our Terms and Conditions you will have to pay your own return shipping costs. The exact amount of these costs will depend on the company you choose to do the shipping with, and the fare chosen.
HOW AND WHERE DO I RETURN BROKEN/DAMAGED ITEMS?
In case any of your items arrives damaged, please contact us directly through our web form under the issue “delivery issues” and tell us the order number and a description of the issue. We’ll get back to you to request a picture, to get a better understanding of the situation and see what could’ve possibly happened, and then explain how to proceed depending on each case.
HOW LONG DO I HAVE TO RETURN/EXCHANGE AN ITEM?
If you have received a defective item, please inform us directly after receiving it, not
later than 14 days after the delivery. If you just want to return or exchange an item, please get in touch with us within a maximum of 30 days and be aware that an item needs to be as new and with labels and packaging, to be able to be returned.
HOW WILL I BE INFORMED THAT MY RETURN HAS BEEN PROCESSED?
Once we received your items, we will get in touch with you directly through the email address that you used for placing the order. We will then confirm the return and provide a reimbursement.