From one ocean lover to another: make a friend happy with a gift card! Give that special someone the chance to find and order their favourite items from our collection of sustainable products.
The gift card comes in a printable pdf. This way you can decide for yourself if you want to print it, or give it digitally and save a tree.
Delivery
In case of pre-order items, calculate delivery time from dispatch date.
We offer free delivery for all of Europe*
Delivery time 1-10 working days.
*Switzerland & Norway
Delivery 10-14 working days.
This does not apply for pre-orders.
Free delivery over 100€.
For orders under 100€ we charge 8,90 €.
*Canary Islands
No delivery
Returns
HOW DO I RETURN ONE OR MORE ITEMS?
IMPORTANT: Make sure to mark (damaged) items and add your name and order number in your parcel and return it to:
TWOTHIRDS SLU Returns
c/o VDS Fulfillment
Siemensstraße 14
D-37412 Herzberg
Germany
Please be aware that you are responsible for your return until it reaches our warehouse.
We advise you to always keep the shipping receipt, until you received our confirmation about receiving your parcel. Keep in mind that you are held responsible for the parcel until the items have returned to our warehouse.
ALWAYS add your name and order number to the parcel before returning it.
Please be aware that discounted products (this includes Pre-Order and Sales items) are not refunded, you can either exchange them for a different item or we give you a voucher.
If you have any questions about returning your order, feel free to contact us through our contact form. Just write your message and select 'returns'.
DO I NEED TO PAY FOR MY RETURN?
Yes, as specified in our Terms and Conditions you will have to pay your own return shipping costs. The exact amount of these costs will depend on the company you choose to do the shipping with, and the fare chosen.
HOW AND WHERE DO I RETURN BROKEN/DAMAGED ITEMS?
In case any of your items arrives damaged, please contact us directly through our web form under the issue “delivery issues” and tell us the order number and a description of the issue. We’ll get back to you to request a picture, to get a better understanding of the situation and see what could’ve possibly happened, and then explain how to proceed depending on each case.
HOW LONG DO I HAVE TO RETURN/EXCHANGE AN ITEM?
If you have received a defective item, please inform us directly after receiving it, not
later than 14 days after the delivery. If you just want to return or exchange an item, please get in touch with us within a maximum of 30 days and be aware that an item needs to be as new and with labels and packaging, to be able to be returned.
HOW WILL I BE INFORMED THAT MY RETURN HAS BEEN PROCESSED?
Once we received your items, we will get in touch with you directly through the email address that you used for placing the order. We will then confirm the return and either provide the corresponding voucher or confirm the processing of the refund, depending on each case.
Customer Service
Our aim is to get better every day and offer you the best possible customer experience.
If you have questions about fit, size or colours, please use our live chat or contact us through or contact form.
Need Help?
Here we'll answer any questions you may have about our online sales service.
Telephone:
934125371
From Monday to Friday, from 9:00 to 18:00 h
Contact Form